On June 24, 2024, SKYTRAX, the global airline and airport service evaluator, unveiled the World Award 2024 in London, UK. Hainan Airlines received the prestigious SKYTRAX Five-Star Airline accolade for its exceptional services and products for the thirteenth consecutive year. Additionally, the airline triumphed in three categories: Best Airline in China, Best Airline Staff Service in China, and Best Business Class Comfort Amenities. Ding Yongzheng, Chairman of HNA Aviation Group, attended the World Award Ceremony.
Key Achievements
Multiple Awards and Recognition: Hainan Airlines' consistent efforts in innovation and excellence were recognized with several top awards. Edward Plaisted, Chairman of SKYTRAX, congratulated Hainan Airlines on their remarkable achievement, highlighting their exceptional staff service and business class amenities.
Continued Excellence: Zhu Tao, Chairman of Hainan Airlines, expressed gratitude for the awards, emphasizing the airline’s commitment to innovative service models and eco-friendly operations. The airline's dedication to providing safer, more convenient, and comfortable travel experiences continues to drive its pursuit of excellence.
Growth and Innovation
Since joining the Liaoning Fangda Group, Hainan Airlines has reached significant milestones, including achieving 10 million consecutive safe flight hours by February 2024. The airline has expanded its route network, enhancing service offerings and focusing on safety, efficiency, and high-quality aviation services.
For the 2024 summer and autumn seasons, Hainan Airlines will operate nearly 500 domestic routes and over 40 international and regional routes, covering Europe, North America, Asia, Oceania, and Africa.
Technological Advancements
Hainan Airlines leverages cutting-edge technologies to enhance its service capabilities. Initiatives include a nationwide baggage tracking system, air-ground interconnection services on its 787-9 fleet, and the deployment of an intelligent customer service robot. These advancements ensure seamless connectivity and improved customer support.
Enhanced Passenger Experience
The airline has partnered with InterContinental Hotels Group (IHG) to introduce new Chinese meals for Business Class passengers and integrated Sofitel Hotels' MyBed™ bedding experience into its Business Class. Additionally, the airline has launched a Pet Cabin Care service on select domestic flights, allowing passengers to travel with their pets in the cabin.
Commitment to Sustainability
Hainan Airlines is committed to environmental sustainability, with initiatives recognized under the Belt and Road Initiative. The airline's "Green Aviation, Dream Flight – Hainan Airlines Green Aviation Construction" project reflects its dedication to contributing to a low-carbon economy.
Hainan Airlines continues to prioritize safety, comfort, and convenience in its services and products, striving to maintain its five-star rating and position itself as a leader in sustainable aviation.